One + Sites buying guide
Website enquiries into a CRM: the planned One + Sites connection
A website should help someone contact you. A CRM should help your team respond. Here is how the planned One + Sites connection is intended to join those jobs, and what you can use today.
What is available, and what is planned?
Coming soon. The One + Sites connection is planned and cannot be used yet. The proposed offer is one included hosted website per NovaSoft One workspace, including Free, with a free Sites subdomain and a dedicated enquiry box sending to the same CRM workspace.
Scroll sideways to compare all columns.
| Requirement | Today | Planned connection |
|---|---|---|
| Customer follow-up | Use One’s current CRM features within your plan. | Keep website enquiries in the same workspace. |
| A standalone website | Eligible Sites Free pages can publish independently. | One included hosted site per One workspace, including Free. |
| A website address | Standalone Free uses an available Sites subdomain. | A free Sites subdomain for the included site. |
| Starting the website | Begin in the Sites builder. | Start with business contact setup in One, then continue in Sites. |
| Website-to-CRM enquiry delivery | No One + Sites connection is active. | A dedicated enquiry box feeding the bound One workspace. |
The planned setup and publishing journey is not available yet. Do not make a launch or customer-response process depend on it today.
Give each product a clear job
Sites handles the public page: what you do, who you serve and how someone can get in touch. One handles the relationship after that first contact: the customer record, the person following up and the next sales step. A website design and a CRM workflow are different decisions, even when they are connected.
The proposal starts with business contact details in One and continues in the Sites builder. The final account and permission steps will be explained before release. It is a planned journey, not an available one-click login or provisioning service.
A worked example for a small service team
Imagine a fictional maintenance business with a shared One workspace. A visitor uses the proposed enquiry box to ask about a leaking tap. The intended result is an enquiry in that same workspace, where the team can assign the follow-up and record what the visitor needs.
The useful buying question is what happens next. Who checks new enquiries? What information does the person preparing the quote need? When should a job-management or accounting system take over? The website connection would cover initial enquiry capture; it is not a promise of a complete dispatch, invoicing or job-management system.
You can test the One part now with a manually entered fictional enquiry. The team-workflow guide follows a record through a handover. The connected website submission remains coming soon.
What does “one included website” mean?
The proposed allowance belongs to a One workspace, rather than each user in it. Free workspaces are included in that proposal. It is not an unlimited-site offer, and a second person joining a workspace would not create another included website.
The included enquiry box is a narrow part of the proposal. It does not unlock ordinary One Forms, bookings, paid Sites features, premium templates, AI or custom domains. Final website and enquiry allowances, release timing and account-change rules are still being agreed.
A free subdomain is different from a domain you own. Custom domains are unavailable in Sites today and are not promised as part of this offer. If your launch requires your own domain, agree a separate website route before committing.
A practical route while the connection is being prepared
Today you can publish an eligible, image-free Sites Free page independently and provide an ordinary email contact link. Your team can then record and follow up the enquiry in One. That involves a manual handover; it does not turn the standalone site into the proposed bundle.
Starter and Essential pricing is published, but new subscriptions are temporarily paused. Grow and Expand are coming soon. Check the current Sites pricing page for amounts, taxes and allowances.
Decide what your website actually needs
- A short text introduction and contact route can fit an eligible standalone Free page.
- Uploaded project photos or multiple pages need a richer publishing route; Sites paid publishing is coming soon.
- For a store, specialist booking flow or external-system integration, scope the actual process before selecting a platform.
- For the proposed One enquiry route, wait for confirmed availability and test delivery with your own authorised team before replacing an existing form.
Compare Sites plans and availability, One CRM plans or a separately scoped website project. Choose a route that can meet your launch requirements now.
What still needs a release decision?
The included website’s page, image, storage and traffic limits; enquiry allowances and what happens when a limit is reached; workspace closure or transfer; and the release date remain to be confirmed. There is no booking or payment commitment attached to this guide.
We will update the product information when the connection is available and its terms are settled. For now, use the current product pages to plan what can be published and bought.
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