Build & connect
Software, websites & automation
Custom CRMs, workflows, websites and integrations built around how your business works.
Explore development servicesWorking with NovaSoft
How we work
with you
How a project with us works, what we agree before starting, and who’s responsible for what.
Is NovaSoft a fit?
Start with the work you need done
Every project starts with a conversation about what you want to achieve, who will use it and what limits we’re working within, like budget or timing.
Manage & support
IT, security & workplace technology
Managed IT, cybersecurity, networks and equipment, with what we cover agreed up front.
Explore our servicesThe engagement
From the first conversation to handover
Understand the requirement
We talk about what you have now, who uses it, what you want to achieve and any limits on budget, timing, privacy or security.
Agree the scope
Your quote spells out what we’ll deliver, what’s not included, the milestones, the price and how we’ll both know it’s done.
Plan and deliver
We keep you updated the way you prefer, and nothing big changes, such as the scope, a purchase or a go-live, without your approval.
Validate and hand over
You check the finished work against what we agreed. We hand over the documentation and logins, train your team and set up ongoing support if you want it.
Before you commit
Make the responsibilities explicit
Getting the scope in writing means everyone knows what to expect. These are the questions a good quote should answer.
Deliverables & acceptance
- What will be delivered, and what is excluded?
- Which milestones and acceptance criteria apply?
- Who makes decisions, supplies information and approves changes?
Costs, subscriptions & procurement
- Which currency, tax treatment and payment schedule apply?
- Are hardware, licences, hosting or usage charges included or separate?
- Who approves supplier purchases, renewals and any scope changes?
Information, security & recovery
- What data will the system hold and who can access it?
- Which hosting, backup, integration and support locations apply?
- Who owns backups, restoration, migrations and incident decisions?
Ownership, handover & support
- What intellectual property and licence rights apply?
- What documentation, access transfer and training are included?
- Which support hours, response targets and recovery objectives are agreed?
Leadership & delivery
Who you’ll be working with
Marcus Coulter, NovaSoft’s founder, leads every project. When a job needs extra skills we bring in contractors and specialists, but you always deal with us, from first call to handover.
We work remotely with clients worldwide and onsite in Sydney.
Getting started
Send a useful first brief
You don’t need a detailed brief. A few lines about the problem is enough to get started.
- The business problem and who is affected.
- The current tools or environment.
- The outcome you want and any important constraints.
- Your preferred timing and a budget range, if you already have one.
- Any security, privacy or procurement requirements.
Sending an enquiry is free and doesn’t commit you to anything. You only pay once you’ve agreed to a quote.
What do you want to improve?
Tell us what you want to achieve and what you use today. We’ll take it from there.