Trust Centre

Practical transparency

Start with the right information

Each product handles data differently. This page brings together our company details, each product’s privacy notice and the questions worth asking before you sign up.

Official NovaSoft websites

Find the right NovaSoft address

These are the official web addresses for our company, shop and products.

A familiar-looking address doesn’t prove a message is from us. If something looks unusual, go to our website yourself and contact us using the details there.

Product boundaries

Data locations follow the product

Published product register

Core providers for NovaSoft One

The providers below are identified in One’s published provider register. This is a summary for NovaSoft One, rather than a provider list for every NovaSoft product.

Optional integrations may introduce additional providers and processing locations. The workspace administrator controls whether those integrations are enabled.

Practices & evidence

Security practices, with clear scope

NovaSoft One’s published privacy notice describes access controls, tenant separation, encryption in transit and storage, private file access, audit records, rate limits and multi-factor authentication options. Those statements apply to One.

Backup & continuity

Agree what recovery needs to achieve

For a hosted product or managed environment, confirm what is backed up, the retention period, restore scope and responsibility before relying on a recovery plan. Database recovery and document recovery may have different requirements.

Vulnerability disclosure & privacy

Report a security or privacy concern

To report a security weakness, unauthorised access or a privacy concern, email us with the product name and “Security report” or “Privacy request” in the subject line.

1. Describe the affected public address or feature and what you observed.
2. Include the date, time and safe reproduction steps or an on-screen reference.
3. Redact personal information. Do not send credentials, MFA codes, API keys or customer records in ordinary email.
4. If supporting material is sensitive, ask us for an appropriate transfer method first.

Status & incidents

Availability & incident communication

Our status and availability page provides checks of selected public website addresses and direct service links. Website reachability does not establish the health of signed-in features, payments, storage or every customer environment.

For a suspected incident, use your agreed support or incident route. The company privacy notice describes assessment and notification where required by applicable law or the engagement. Notification channels and any contractual timeframes should be agreed for the relevant service.

Company records

Find NovaSoft on buy NSW

Our public supplier profile identifies NovaSoft Technologies Pty Ltd, ABN 31 694 025 379, and lists our self-identified technology products and services.

Policies & procurement

Documents for your due diligence

Sending a security questionnaire? Tell us the product, how you’ll use it, how sensitive the data is and which documents you need. Some material may need an NDA first.