Open the service directly, or use the public address checks.
Status & availability
Service status and support contacts
Check whether our main websites are up, and find out who to contact if something isn’t working.
A point-in-time view
Public website availability
These checks only test whether each website responds. They don’t sign in, place orders or test product features.
No current check available
NovaSoft One sign-in
Public sign-in address. Workspace features are outside this check.
novasoftone.com/login ↗Open the service directly, or use the public address checks.
NovaSoft Shop
Public shop homepage. Checkout and fulfilment are outside this check.
novasoftshop.com ↗Open the service directly, or use the public address checks.
Current reachability is not yet verified. Direct service links remain available.
Scope of the checks
What a result can tell you
Website responding
The selected address returned a successful HTTP response or a redirect at the time of the check. That does not establish whether login, data storage, email, integrations or transactions are working.
Restricted or inconclusive
Sometimes a check can’t get a clear answer, for example because of a network error. That doesn’t mean the service is down. Open it directly, and contact support if you have a problem.
Website error
The selected public address returned an HTTP error. Report the issue with the service, time and what you observed. The result does not identify the cause or establish the status of every feature.
Your service arrangements
Maintenance & service communication
If you subscribe to a product or managed service, maintenance and incident updates come through that service’s own support channels.
We don’t publish a maintenance calendar here, so no notice on this page doesn’t guarantee everything is working.
Contact & escalation
Having a problem?
Report the service, affected feature, when it started and any error or support reference. For a managed environment, follow the escalation route in your agreement.
Need help with a service?
Include the product, time and affected feature when you contact support.
NovaSoft Orbit: web workspace available
Orbit is online for chat, research, documents and spreadsheets. Windows and Mac apps are still in development, and Orbit doesn’t connect to One or Sites yet.
View Orbit features and availability