LEGAL & COMPANY INFORMATION
Privacy, terms
& official channels
How we handle information, the terms that apply to this website, and how to confirm you’re dealing with the Australian Novasoft company.
Contents & quick links
1. Who we are
This website is operated by NovaSoft Technologies Pty Ltd, an Australian private company based in New South Wales. In this notice, “Novasoft”, “we”, “us” and “our” mean that company.
- Legal entity
- NovaSoft Technologies Pty Ltd
- ABN
- 31 694 025 379
- ACN
- 694 025 379
- Location
- Sydney, New South Wales, Australia
You can check the company’s registration details on Australian Government ABN Lookup. A registration record identifies the company; it does not by itself verify a particular email, invoice, payment request or website.
This page explains the company website’s terms, our approach to personal information, and how to verify communications from us. It is intended to be read alongside any applicable product notice and written agreement.
2. Our official channels
Start at this company website and follow its links when looking for our products, services, shop or public profiles. The following are the main channels identified on this website:
- Company: novasofttechnologies.com
- NovaSoft One: novasoftone.com
- NovaSoft Shop: novasoftshop.com
- Creator Toolkit: creator.novasofttechnologies.com
- Company LinkedIn: Novasoft Technologies company profile
- Public repositories: novasofttechnologiesau on GitHub
General, privacy and legal enquiries can be sent to contact@novasofttechnologies.com. Recruitment enquiries should go to careers@novasofttechnologies.com.
Product-specific domains and app-store listings may also be linked from the relevant product page. If you are uncertain about a domain, representative or claimed partnership, contact us through one of the independently located details above before proceeding. A familiar logo, display name or secure-connection symbol is not sufficient verification on its own.
Find our company and product addresses in the official NovaSoft websites directory.
3. Similar names, search results and independent businesses
A similar name does not establish a connection. Other organisations, websites and social accounts may use names or branding similar to “Novasoft” or “Novasoft Technologies”. Unless we expressly identify an affiliation through our official channels, do not assume that they are part of, owned by, endorsed by or authorised to represent NovaSoft Technologies Pty Ltd (ABN 31 694 025 379).
Search engines and other platforms can display unrelated businesses, advertisements, map listings, reviews, directory entries, cached pages and automatically generated summaries together. Their ranking, wording or placement is not confirmation of a relationship with us. Check the exact domain, legal entity and registration details rather than relying only on the name shown in a search result.
Representations, employment offers, products, services, invoices and commitments made by an independent business are that business’s own. This company notice does not adopt them or make them part of an agreement with us. This distinction does not exclude responsibility that applicable law places on us for our own conduct or an authorised representative.
If you believe a listing incorrectly attributes another organisation’s activity to us, send the page URL and a short explanation to our contact address. We can clarify our identity and, where appropriate, request a correction. We do not control third-party search results or the time a platform takes to update them.
4. Checking communications and payment requests
Before sharing sensitive information, paying an invoice or accepting a change to payment instructions:
- Check the full sender address and destination domain, including spelling and the part before the first slash. Display names and email signatures can be copied.
- Compare the business name and ABN with your agreed engagement or order documents.
- Confirm unexpected bank-detail changes using a previously verified contact method, such as your established company contact. Do not rely only on the reply address or phone number in the new request.
- If something does not match, pause and ask us to verify it. Do not send passwords, one-time codes, identity documents or remote access through an unverified message.
For a suspected misattribution or unauthorised communication, send the relevant URL, sender details, date and a description to contact@novasofttechnologies.com. Redact unrelated personal or financial information. If money has already been transferred unexpectedly, contact your bank promptly as well.
5. Scope of these terms
These terms describe use of this company website and general engagement principles. Browsing a service page, submitting an enquiry or requesting a quotation does not by itself create a paid engagement, subscription or employment relationship.
A written proposal, accepted quotation, statement of work, order confirmation or product agreement identifies the particular supplier, scope and commercial terms for that transaction. Subject to mandatory law, specific terms agreed for an engagement take priority over a conflicting general statement on this page. We will not use a later website update to rewrite an existing agreement without the agreement or other lawful basis required.
NovaSoft One, the Shop, mobile applications, hosted forms and other services may have their own terms and privacy notices. Follow the notices presented by the particular service. This page does not replace a customer organisation’s privacy obligations when it collects information through its own systems.
6. Website information and acceptable use
We aim to keep website information useful and accurate. Product descriptions, compatibility, integrations and availability may change as services develop. If a feature, delivery date or technical requirement matters to your decision, ask us to confirm it in writing before purchasing.
You may browse the site, link to public pages and use information to evaluate our offerings. Do not use this website to distribute malicious code, interfere with other users, impersonate another person, submit unlawful material, misuse forms, or attempt unauthorised access to accounts, infrastructure or non-public information.
Security testing, vulnerability exploitation, penetration testing and access to customer environments require prior written authorisation defining the permitted scope. If you notice a potential issue without conducting intrusive testing, report a concise description through our contact address without including unnecessary personal data.
We may take proportionate steps to protect the website from misuse or security threats. Access to an existing paid service, and any suspension of that service, remains subject to the applicable agreement and law.
7. Service scope, delivery and responsibilities
Our services can include software development, CRM implementation, AI integration, managed IT, cybersecurity, websites, ecommerce and workplace technology. An engagement should identify the deliverables, exclusions, milestones, dependencies, fees, acceptance arrangements and any ongoing support.
Timelines can depend on access to systems, accurate requirements, timely decisions, third-party suppliers and agreed testing. A requested change should be assessed for its effect on scope, cost and timing and agreed before additional work begins. A discussion about a possible improvement is not automatically an instruction to incur additional fees.
Clients should provide information and access they are authorised to share, nominate appropriate decision-makers and identify relevant constraints. Credentials should be exchanged through an agreed secure method. Backup ownership, restore testing, migration checks, handover and ongoing maintenance should be expressly allocated in the engagement.
Support hours, response targets, monitoring, security testing and disaster recovery are included only to the extent agreed. A service description is not a promise of continuous monitoring, a particular response time, or the elimination of every outage or security risk.
Public MSP policy framework: our Trust & Policies library provides draft requirements for client review and adoption. It explains scope, responsibilities, operating controls and evidence records. Publication supports transparency; implementation and service-specific commitments are confirmed in the written engagement.
8. Quotes, purchases, subscriptions and cancellations
The applicable quotation or checkout should state the price, currency, tax treatment, payment schedule and any recurring charges. Confirm what is included before accepting. Hardware, third-party licences, hosting, usage charges and work outside an agreed scope should be identified separately where relevant.
Deposits, milestone payments, renewals, cancellation arrangements and any notice periods are governed by the terms actually agreed for the relevant service or order. This general page does not introduce a new automatic renewal, cancellation charge or right to change an agreed price.
Shop purchases are subject to the order and policies presented on the Shop. App-store purchases and subscription administration may also involve the relevant platform. Contact the supplier identified on your receipt for help; nothing here removes a remedy available under applicable consumer law.
If an invoice appears incorrect or you need to cancel or change a service, contact us promptly with the relevant reference and the outcome you are seeking. We will consider the agreement, the work or goods supplied and any rights that cannot lawfully be excluded.
9. Intellectual property and licences
Website text, branding, designs, code and other material are owned by Novasoft or used with permission unless otherwise identified. Public availability does not transfer ownership or grant permission to reproduce our branding in a way that implies an affiliation or endorsement.
For bespoke engagements, ownership and licence arrangements should be recorded in writing. Unless otherwise agreed, bespoke deliverables produced for the client transfer on payment of the agreed fees, excluding our pre-existing intellectual property, reusable tools and frameworks, and third-party material. The engagement should identify any continuing rights needed to use retained components.
Clients retain their rights in materials they supply and should have the permissions needed for our agreed use. Third-party software, fonts, media and open-source components remain subject to their own licences. Public repositories and forks must be read with their licence and attribution notices; inclusion in our portfolio does not claim ownership of an upstream author’s work.
Send intellectual-property concerns to our contact address with the material’s location, your claimed rights and enough information for us to investigate. Do not include unrelated confidential documents.
10. Confidentiality and portfolio material
We treat non-public client information supplied for an engagement as confidential. It should be used for the agreed work and shared only with people who need it for that purpose, subject to appropriate confidentiality obligations, or as otherwise authorised or legally required.
Where disclosure is required by law, notice to the affected party will depend on what the law permits and the circumstances. Confidentiality commitments do not prevent a person from exercising a legal right to report wrongdoing or contact an appropriate authority.
Client names, non-public screenshots, commercial results and identifiable project information should not be published as portfolio material without appropriate authority. Illustrations and demonstration screens on this website are labelled where relevant and should not be treated as evidence of a live customer deployment or a guaranteed outcome.
11. Personal information we collect
This privacy section covers company enquiries, website interactions, recruitment and administration of our business relationships. The categories relevant to you depend on how you interact with us:
- Enquiries: your name, email address, company or project details, service interests, proposed timing and the message you choose to provide.
- Recruitment: your name, email, preferred role, location, availability, introduction and any CV, portfolio or professional-profile link you submit.
- Engagement administration: business contacts, correspondence, agreed requirements, support records and transaction details needed for the relevant relationship.
- Technical information: hosting and security systems may process IP addresses, request times, requested pages, browser/device information and diagnostic or security logs.
We normally receive information directly from you, including through forms, email and project communications. Information can also come from an authorised colleague, the organisation engaging us or a relevant service provider. Tell us if you are submitting information on someone else’s behalf and ensure you have authority to do so.
Please limit submissions to information relevant to your request. The public enquiry and careers forms do not ask for passwords, identity documents, banking credentials or detailed health information. Contact us first if a legitimate requirement involves sensitive information so that an appropriate collection method and purpose can be agreed.
You can make a general enquiry without identifying yourself where practical. If you choose not to provide contact details or information necessary for a particular request, we may be unable to respond, assess an application or deliver the requested service.
12. Why information is used and shared
Information supplied to us is used to respond to requests, assess and deliver agreed work, administer the relationship, consider recruitment interest, support our systems, manage complaints and meet applicable legal obligations. A careers application is not an agreement to receive product marketing.
Depending on the activity, information may be handled by authorised personnel and providers supporting email, hosting, security, business software, professional advice, payment administration or delivery of the agreed service. Customer projects may have their own access and processing arrangements. Disclosure should be limited to what is appropriate for the purpose and applicable obligations.
Where information is requested for a materially different purpose, the relevant notice, authority or consent must support that use. Access required by a court, regulator or other legal obligation is handled in accordance with applicable law.
If you contact us about a product used through another organisation, that organisation may control the underlying account or records. We may need to direct the request to it or work through an authorised administrator rather than disclose information to an unverified requester.
14. Retention, security and incidents
Information should be kept only for as long as it is reasonably needed for the purpose for which it was collected, an active relationship, appropriate business records or a legal obligation. Relevant periods differ between an enquiry, a recruitment expression of interest, an invoice and a customer support record. A request to delete information may therefore have a different outcome for each category.
Reasonable safeguards should reflect the sensitivity of the information and the systems involved, including appropriate access controls, secure handling and management of service providers. No website, email system or network can promise absolute security. Report a suspected disclosure or account issue promptly using verified contact details.
Where information is no longer needed and no retention requirement applies, it should be securely deleted or de-identified as appropriate. Backup copies may remain until the relevant backup cycle expires; an erasure request does not necessarily remove every backup immediately.
If a security incident affects personal information, we will assess the circumstances and respond in accordance with applicable obligations, including notification to affected people or regulators where required. This page does not promise a particular incident-response service for a customer environment unless that service has been agreed.
15. Access, correction and communication choices
Contact contact@novasofttechnologies.com to request access to personal information we hold about you, correct inaccurate information, raise a privacy concern or ask about deletion. Identify the relevant interaction and the request without sending unnecessary sensitive documents.
We may need proportionate identity or authority checks before acting, especially where disclosure could affect another person. We will explain any lawful reason that prevents us from providing information or carrying out a request, together with an available complaint pathway. Rights and exceptions depend on the law applicable to the information and the circumstances.
For product updates and waitlists, we use the name and email you submit for the updates you have expressly requested. Marketing communications should identify Novasoft and provide a working way to unsubscribe. You can withdraw marketing consent using that option or by emailing us. Service, security and transaction messages may still be necessary for an active relationship.
If your request relates to UPly, also see the UPly privacy policy and account-deletion instructions. Account deletion and cancellation of a separately billed subscription can require different steps.
16. Careers and expressions of interest
The Careers page accepts expressions of interest in upcoming opportunities. Unless a listing expressly says otherwise, submitting an application does not mean a current vacancy exists and does not guarantee an interview, employment, a start date or a particular remuneration arrangement.
When you select the application consent box, you authorise us to retain the details you submit for consideration for upcoming roles and to contact you about relevant opportunities. The information is for recruitment consideration, not unrelated marketing. Any later reference checks, additional documents or assessments should be explained when requested.
The form accepts a link to a CV, portfolio or professional profile rather than a document upload. Check the link’s sharing settings and remove confidential client or employer information that you are not authorised to disclose. Only include another person’s contact details where you have appropriate permission.
You can update or withdraw an expression of interest, request removal from future recruitment consideration or ask a recruitment privacy question by emailing careers@novasofttechnologies.com. We will consider any remaining record-retention obligations when responding. An employment agreement, if offered, will set out its own terms.
17. Product previews, AI and specialist-use boundaries
Some products and portfolio entries describe development work, early previews, integrations or open-source tools. A screenshot, concept, demonstration or roadmap item is not a promise that the feature is currently available in every plan or will be delivered on a particular date. Use the relevant product page, release information and agreement to confirm availability and support.
AI-assisted features can produce incomplete, incorrect or unsuitable output. Important results should be checked against appropriate sources and the context in which they will be used. Do not treat generated content as a substitute for qualified legal, financial, medical or other professional advice, or use it as the sole basis for a consequential decision about a person.
We do not collect your data for AI model training. This includes information supplied by customers and applicants. Processing information to provide a requested AI-assisted feature is different from using it to train a model. The relevant product notice or written arrangement should explain the information processed, providers involved and retention for that feature. Do not enter sensitive information without confirming that the use and configuration are appropriate.
Wellbeing, reflection and routine-support applications do not replace professional care, emergency services or a person’s support arrangements. SafeSpace is not an emergency or continuously monitored crisis service. Security products and assessments also cannot guarantee that every threat will be detected or prevented. These boundaries do not remove any applicable consumer rights.
18. NovaSoft Evacuation (free software)
Free, and provided as is. NovaSoft Evacuation is free software we offer to help people prepare evacuation diagrams. We don’t charge for it and don’t supply it under a service agreement. To the extent the law allows, it is provided “as is” and “as available”, without any warranty that it is accurate, complete, error-free, uninterrupted or suitable for a particular purpose.
It is not a safety or compliance certification. The editor helps you draw and lay out a diagram. It does not inspect a building, check exits, doors or equipment, confirm that a route is safe, or confirm that a diagram meets AS 3745, AS 1319, ISO 7010, the National Construction Code, work health and safety laws or any other requirement. Its symbols are NovaSoft’s own illustrations, not certified standard symbols. It does not replace an emergency plan, a fire safety adviser, your emergency planning arrangements or advice from emergency services.
You are responsible for what you display. Before a diagram is printed or displayed, a competent person should check it on site, including every route, exit, door, assembly area, equipment location, accessibility arrangement and the diagram’s orientation, and update it whenever the building or arrangements change.
Limitation of liability. To the maximum extent permitted by law, NovaSoft Technologies Pty Ltd is not liable for any loss, damage, injury, cost or claim arising from or connected with using, or being unable to use, NovaSoft Evacuation or any diagram, PDF or other output made with it, including where a diagram is inaccurate, incomplete, out of date or relied on in an emergency. Where liability cannot be excluded but can be limited, our liability is limited, at our option, to supplying the software again or paying the cost of having it supplied again.
Your plans stay with you. The editor runs in your web browser. Floor plans, projects and exported files are processed on your device and are not uploaded to NovaSoft. Keep your own copies, and only import plans and images you have the right to use.
The NovaSoft mark. Exported PDFs include a small NovaSoft Technologies mark. You can print and display diagrams you make for your own sites and organisations. The editor is free on the understanding that the mark stays in place.
Printed signs
Paid printing of signs made with NovaSoft Evacuation is coming soon. It isn’t available yet, and we’ll add its terms here before ordering opens. Until then, NovaSoft Evacuation is completely free.
These terms sit alongside the rest of this page, including the consumer rights section, which preserves any rights that cannot lawfully be excluded.
19. Third-party services, links and platforms
Links to app stores, repositories, professional profiles, service providers and other websites are provided for the stated purpose. Following a link may take you to a separate operator with its own terms, privacy practices and technical requirements.
A link, integration or reference does not create a general endorsement, agency or partnership. Third-party trademarks and product names belong to their respective owners. A compatible integration may still require a separate account, licence, configuration or subscription.
We do not control independent websites or their content. If a third-party component is part of something we supply, our responsibilities are determined by the applicable agreement and law; describing it as third-party does not automatically remove those responsibilities.
20. Consumer rights, warranties and liability
Your non-excludable rights are preserved. Nothing on this page excludes, restricts or modifies a guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.
Depending on the circumstances, consumer guarantees can apply to goods and services, including some business purchases. Remedies depend on the nature of a failure and the applicable law. Our general website terms are not a “no refunds” policy and do not replace those rights.
Any additional warranty, service-level commitment, liability allocation or limitation for a particular engagement must be read in its actual agreement and subject to mandatory law. Apart from the free-software terms for NovaSoft Evacuation, this page does not impose a blanket fees-paid liability cap or a general waiver of responsibility for our conduct.
Tell us promptly if something supplied does not meet the agreement or applicable guarantees, including what was purchased, the issue and the remedy sought. More information is available from the ACCC’s consumer rights and guarantees guidance.
21. Questions, complaints and dispute handling
For a service, privacy or identity concern, email contact@novasofttechnologies.com with a clear description, relevant dates or references, and the outcome you would like. Use careers@novasofttechnologies.com for recruitment matters. Avoid sending passwords or unnecessary identity documents.
We will review the concern, seek any information reasonably needed and explain our response or the next steps. If more time is needed, we should explain why. Raising a concern with us does not stop you from seeking independent advice, contacting an appropriate regulator or using a remedy available under law.
For privacy matters within its jurisdiction, the Office of the Australian Information Commissioner explains its complaint process and the opportunity an organisation should first have to respond. See the OAIC privacy complaint guidance. Consumer and contractual disputes may also have applicable state or territory complaint or tribunal pathways.
22. Governing law and changes to this page
Subject to rights and jurisdiction rules that cannot lawfully be displaced, these website terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. This does not prevent a person using a forum or protection available under mandatory law.
We may update this page to reflect changes in our website, offerings, information practices or legal requirements. The update date identifies the version displayed. A website update does not retrospectively change a concluded contract or automatically authorise a new use of previously collected information.
If a provision cannot be enforced, it applies only to the extent permitted by law; the remaining provisions continue so far as they can operate lawfully. This page does not create an agency, employment or partnership relationship through browsing alone.
23. Contact details
NovaSoft Technologies Pty Ltd
ABN 31 694 025 379 · ACN 694 025 379
Sydney, New South Wales, Australia
- General, privacy and legal: contact@novasofttechnologies.com
- Recruitment: careers@novasofttechnologies.com
- Company information: About Novasoft
- Enquiries: Contact page
If you need this information in another accessible format or want clarification before sharing information or engaging us, contact us using the details above.