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This notice covers company enquiries, website interactions, recruitment and administration of business relationships with NovaSoft Technologies Pty Ltd. Product accounts, app data and shop transactions have their own applicable notices.

Personal information we collect

This privacy section covers company enquiries, website interactions, recruitment and administration of our business relationships. The categories relevant to you depend on how you interact with us:

• Enquiries: your name, email address, company or project details, service interests, proposed timing and the message you choose to provide.
• Recruitment: your name, email, preferred role, location, availability, introduction and any CV, portfolio or professional-profile link you submit.
• Engagement administration: business contacts, correspondence, agreed requirements, support records and transaction details needed for the relevant relationship.
• Technical information: hosting and security systems may process IP addresses, request times, requested pages, browser/device information and diagnostic or security logs.

We normally receive information directly from you, including through forms, email and project communications. Information can also come from an authorised colleague, the organisation engaging us or a relevant service provider. Tell us if you are submitting information on someone else’s behalf and ensure you have authority to do so.

Please limit submissions to information relevant to your request. The public enquiry and careers forms do not ask for passwords, identity documents, banking credentials or detailed health information. Contact us first if a legitimate requirement involves sensitive information so that an appropriate collection method and purpose can be agreed.

You can make a general enquiry without identifying yourself where practical. If you choose not to provide contact details or information necessary for a particular request, we may be unable to respond, assess an application or deliver the requested service.

Why information is used and shared

Information supplied to us is used to respond to requests, assess and deliver agreed work, administer the relationship, consider recruitment interest, support our systems, manage complaints and meet applicable legal obligations. A careers application is not an agreement to receive product marketing.

Depending on the activity, information may be handled by authorised personnel and providers supporting email, hosting, security, business software, professional advice, payment administration or delivery of the agreed service. Customer projects may have their own access and processing arrangements. Disclosure should be limited to what is appropriate for the purpose and applicable obligations.

Where information is requested for a materially different purpose, the relevant notice, authority or consent must support that use. Access required by a court, regulator or other legal obligation is handled in accordance with applicable law.

If you contact us about a product used through another organisation, that organisation may control the underlying account or records. We may need to direct the request to it or work through an authorised administrator rather than disclose information to an unverified requester.

Hosting, overseas processing and browser technologies

NovaSoft Evacuation. The free evacuation-diagram editor runs in your browser. Floor plans, projects and exported files are processed on your device and are not sent to NovaSoft. A draft of your work is kept in your browser’s storage so you can pick up where you left off; clearing your browser data removes it. Loading the editor from our website is logged like any other page request.

Data locations depend on the service, systems and providers used for the relevant interaction or engagement. If you have specific data-residency, backup or access requirements, ask us to identify the applicable arrangements and record agreed requirements in writing. NovaSoft One’s product notice places its primary CRM data and private documents in AWS’s Sydney region and describes global delivery, billing and integration processing separately.

This company notice does not provide a data-residency guarantee across every NovaSoft product, shop transaction or independent website you choose to visit. Internet delivery and some provider processing can occur outside Australia. A proposed change involving overseas disclosure of personal information needs to be addressed transparently and in accordance with applicable requirements. Reading this page is not consent to waive those requirements.

Hosting and network-security services may use cookies, logs or similar technologies to protect this website and process requests. Separate product or shop websites may also use browser technologies for sessions, preferences, measurement or other functionality. The notice and settings for the particular service should explain the technologies it uses.

Your browser can restrict or delete cookies and site data. Doing so may affect login sessions or other functions on product websites. Any future optional analytics or advertising technology should be accompanied by an updated explanation and the consent or controls required for its use.

The homepage includes a lazily loaded Instagram profile preview from @novasoft_tech. When your browser loads it, it connects to Instagram, which receives the request and handles information under its own privacy policy. The preview is separate from NovaSoft product accounts; you can also use the direct profile link.

Retention, security and incidents

Information should be kept only for as long as it is reasonably needed for the purpose for which it was collected, an active relationship, appropriate business records or a legal obligation. Relevant periods differ between an enquiry, a recruitment expression of interest, an invoice and a customer support record. A request to delete information may therefore have a different outcome for each category.

Reasonable safeguards should reflect the sensitivity of the information and the systems involved, including appropriate access controls, secure handling and management of service providers. No website, email system or network can promise absolute security. Report a suspected disclosure or account issue promptly using verified contact details.

Where information is no longer needed and no retention requirement applies, it should be securely deleted or de-identified as appropriate. Backup copies may remain until the relevant backup cycle expires; an erasure request does not necessarily remove every backup immediately.

If a security incident affects personal information, we will assess the circumstances and respond in accordance with applicable obligations, including notification to affected people or regulators where required. This page does not promise a particular incident-response service for a customer environment unless that service has been agreed.

Access, correction and communication choices

Contact contact@novasofttechnologies.com to request access to personal information we hold about you, correct inaccurate information, raise a privacy concern or ask about deletion. Identify the relevant interaction and the request without sending unnecessary sensitive documents.

We may need proportionate identity or authority checks before acting, especially where disclosure could affect another person. We will explain any lawful reason that prevents us from providing information or carrying out a request, together with an available complaint pathway. Rights and exceptions depend on the law applicable to the information and the circumstances.

For product updates and waitlists, we use the name and email you submit for the updates you have expressly requested. Marketing communications should identify Novasoft and provide a working way to unsubscribe. You can withdraw marketing consent using that option or by emailing us. Service, security and transaction messages may still be necessary for an active relationship.

If your request relates to UPly, also see the UPly privacy policy and account-deletion instructions. Account deletion and cancellation of a separately billed subscription can require different steps.

Careers and expressions of interest

The Careers page accepts expressions of interest in upcoming opportunities. Unless a listing expressly says otherwise, submitting an application does not mean a current vacancy exists and does not guarantee an interview, employment, a start date or a particular remuneration arrangement.

When you select the application consent box, you authorise us to retain the details you submit for consideration for upcoming roles and to contact you about relevant opportunities. The information is for recruitment consideration, not unrelated marketing. Any later reference checks, additional documents or assessments should be explained when requested.

The form accepts a link to a CV, portfolio or professional profile rather than a document upload. Check the link’s sharing settings and remove confidential client or employer information that you are not authorised to disclose. Only include another person’s contact details where you have appropriate permission.

You can update or withdraw an expression of interest, request removal from future recruitment consideration or ask a recruitment privacy question by emailing careers@novasofttechnologies.com. We will consider any remaining record-retention obligations when responding. An employment agreement, if offered, will set out its own terms.

Information and AI model training

We do not collect your data for AI model training. This includes information supplied by customers and applicants. Processing information to provide a requested AI-assisted feature is different from using it to train a model. The relevant product notice or written arrangement should explain the information processed, providers involved and retention for that feature. Do not enter sensitive information without confirming that the use and configuration are appropriate.

Privacy questions and complaints

For a service, privacy or identity concern, email contact@novasofttechnologies.com with a clear description, relevant dates or references, and the outcome you would like. Use careers@novasofttechnologies.com for recruitment matters. Avoid sending passwords or unnecessary identity documents.

We will review the concern, seek any information reasonably needed and explain our response or the next steps. If more time is needed, we should explain why. Raising a concern with us does not stop you from seeking independent advice, contacting an appropriate regulator or using a remedy available under law.

For privacy matters within its jurisdiction, the Office of the Australian Information Commissioner explains its complaint process and the opportunity an organisation should first have to respond. See the OAIC privacy complaint guidance. Consumer and contractual disputes may also have applicable state or territory complaint or tribunal pathways.

Contact details

NovaSoft Technologies Pty Ltd
ABN 31 694 025 379 · ACN 694 025 379
Sydney, New South Wales, Australia

• General, privacy and legal: contact@novasofttechnologies.com
• Recruitment: careers@novasofttechnologies.com
• Company information: About Novasoft
• Enquiries: Contact page

If you need this information in another accessible format or want clarification before sharing information or engaging us, contact us using the details above.