A connected customer view
Contacts, companies and their history are the foundation for everything else.
OUR WORK / Business platforms
NovaSoft One
One CRM that follows each customer from the first sale through delivery and service.
Type of workBusiness platforms
ContextOwned product
StatusLive product
The challenge
In most businesses, customer information ends up scattered. Sales lives in one tool, delivery in another and service in a third, so nobody sees the full picture.
Novasoft’s contribution
We built NovaSoft One to fix that: one CRM where customers, sales, projects and service share the same record. Founder Marcus Coulter has worked on it from the first idea through architecture, database design, the code, security, infrastructure and interface design.
What this makes possible
It’s a live product we keep improving, and a good example of the kind of software we can build for you.
Engineering across the product
The work covers what people see and everything underneath: a data model that holds it all together, an interface that makes it easy to follow, and infrastructure and security that keep it running.
An evolving flagship
NovaSoft One is live and still growing. For the latest features and plans, see the NovaSoft One website.
EXPLORE THE SOURCE
Customer handovers and service work
Recent updates include shared customer history, import previews, and a service queue with help articles and a customer portal. What you get depends on your plan.
A real screen from the upcoming design, with sample data. The web CRM is live; this new design is still being tested.
A current view of the CRM
A real screen from the upcoming design, with sample data. The web CRM is live; this new design is still being tested.
Explore the NovaSoft One product tourCAPABILITY IN PRACTICE
What the work included
Business workflow
Sales, quotes, projects and service link up each stage of the customer journey.
Room to adapt
Customisation, automation and permissions (depending on plan) let it fit very different businesses.
CONNECTED CAPABILITIES
Related products and services
Web platformNovaSoft One
Customers, sales, projects and service in one CRM your whole team shares, with built-in AI.
Start freeExplore
Development previewNovaSoft Orbit
A chat and document workspace for research, writing and project work. Standalone platform in development preview.
Development previewExplore
ACTUAL FRONTEND RECORDINGS
See the CRM work
Upcoming design · sample customer records
A customer, in context
Open a customer record and see the activity and related work alongside it.
Open videoKeep delivery visible
Review projects, owners, progress and the work still to do.
Open videoThese recordings show the upcoming design; integrations weren’t part of the recording. See all six workflows.
Contact Novasoft
Need something similar? Talk to us
Tell us what you need and we’ll tell you honestly whether we can help.