NovaSoft Support

The challenge

Support teams need the request, the device details and what the technician did all in one place. Users need an easy way to report a problem and see its progress.

Novasoft’s contribution

We published a helpdesk starter kit with a FastAPI and PostgreSQL backend, a React dashboard for technicians and a Tauri desktop app for users. You can try tickets, user management, audit logs and diagnostics on your own machine.

What this makes possible

The server, the technician dashboard and the desktop app all work from the same tickets.

What you can try

• Users raise tickets, add comments and attach files.
• Technicians work a shared queue: assign, update status and keep internal notes.
• Administrators manage client companies and users, with an audit history.
• The desktop app collects five read-only diagnostic packs, which vary by operating system.
• AI triage suggests how to sort a ticket. By default it’s a predictable mock with no external calls; a real model connection only runs if the operator turns it on.

Where it stops

Version 0.1.0 is a developer preview for trying locally with fictional data. It isn’t a managed support service. Repair actions are deliberately left out: it can’t run remote commands, restart services or flush DNS. Signed installers, multi-factor sign-in, malware scanning of uploads and production hosting aren’t included, and Windows diagnostics still need testing on real hardware. AI suggestions can be wrong.

If you want a helpdesk that’s actually run for you, that’s our managed IT service. The code is MIT licensed.