AT A GLANCE
- 01Explain who the community is for
- 02Treat moderation as part of the product
- 03Offer different ways to engage
Explain who the community is for
Explain who can join the community, how they can take part and what help is available. Make those limits visible when someone first enters the platform.
Treat moderation as part of the product
Community safety depends on more than a report button. Roles, review tools, escalation paths and visible community expectations shape how the space operates. These capabilities need to be considered alongside posting and conversation features, not added after them.
Offer different ways to engage
Not everyone wants to post to a group. SafeSpace also provides private reflection and support resources, so members have other ways to use it.
Be clear about what the platform can do
SafeSpace is a private community platform in development. We describe what it does, but we don’t claim health or support outcomes software can’t prove.
Define privacy between members and staff
A private platform still needs precise rules about what other members, moderators and authorised staff can see. Each feature should communicate those boundaries at the moment a person shares or changes access.
Provide a path beyond the platform
Community software should explain where monitoring ends and what to do when someone needs urgent or specialist help. SafeSpace is not presented as an emergency, crisis-monitoring or clinical service.
USE THIS IN PRACTICE
Questions for a private support platform
- 01
Who can join and who approves access?
- 02
What is visible to members, moderators and staff?
- 03
How are reports reviewed and escalated?
- 04
Can a person control a private reflection they choose to share?
- 05
Are the limits of monitoring and support clear?
- 06
How are staff actions and access changes recorded?
Common questions
Is SafeSpace available as a public social network?
No. SafeSpace is a private support community for organisations, and it’s still in development.
Does SafeSpace provide emergency monitoring?
No. It is not an emergency or 24/7 monitoring service. Deployment, governance and support arrangements need to be defined with each organisation.
EXPLORE THE RELATED CAPABILITY
SafeSpace
A private support community with moderated discussions, a personal journal and shared resources. In development.
Explore SafeSpace